Privacy Policy

Transdev Canada, Inc. (“Transdev”, “we”, or “us”) values and respects your privacy.

This privacy policy describes our personal information practices when you visit our website at www.transdev.ca (the “Website”) or otherwise contact or interact with us through email, phone, or our Website.

TABLE OF CONTENTS

  • Collection And Use Of Personal Information
  • Sharing Of Personal Information
  • Information About Our Website
  • Safeguards And Retention
  • Your Choices
  • Access To Information
  • Updates To The Privacy Policy
  • Contact Us

COLLECTION AND USE OF PERSONAL INFORMATION

We collect and use your personal information for the purposes identified below.

  • Transportation Services: Transdev provides various forms of transportation services under contract to third parties such as city transportation authorities. In providing these services, we may collect information such as your name and pick-up and drop-off location in order to provide you with your requested transportation services.
  • Register as a Vendor/Supplier: If you choose to register on our Website as a vendor/supplier, we collect your first and last name, email address, mailing address, telephone number, and company-related information (including but not limited to a description of your business and relevant business certifications) in order to add you to our database of potential suppliers. If you become an approved vendor, we may contact you to participate in a competitive bid process. For more information regarding this process, please visit the “Vendor Opportunities” page on our Website.
  • Subscribe to our Mailing List: If you subscribe to our email mailing list, we collect your name and email address in order to send you communications about our products and services. If you no longer wish to receive these communications, you can unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of the newsletter. Alternatively, you can opt-out of receiving our newsletter by contacting us at the contact information under “Contact Us” below. Please note that you may continue to receive certain transactional or account-related communications from us.
  • Contests and Promotions: If you enter a contest or participate in a promotion, we may collect your name, address, email address, phone number, and any additional information or content required for the contest or promotion. We use this information to administer your participation in the contest or promotion and for prize fulfillment.
  • Careers: If you apply for a job with Transdev, you may provide us, or our third party service providers, with certain personal information about yourself, such as information contained in a resume, cover letter, or similar employment-related materials. We, or our service providers use this information for the purpose of processing and responding to your application for current and future career opportunities.
  • Contact Us: When you contact us with a question or complaint, you may be asked for information that identifies you, such as your name, address and a telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offerings.

SHARING OF PERSONAL INFORMATION

We do not sell, rent or disclose your personal information to third parties without your consent, except as described below or as required or permitted by applicable law.

  • Service Providers: Your personal information may be transferred (or otherwise made available) to third parties that provide services on our behalf. We use service providers to provide services such as hosting the Website, providing advertising services, and sending our marketing communications. Our service providers are only provided with the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes. Our service providers may be located in the U.S., Canada or other foreign jurisdictions.
  • Legal and Compliance: We and our Canadian, U.S. and other foreign service providers may disclose your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S. or other law or legal process, which may include lawful access by U.S. or foreign courts, law enforcement or other government authorities. Your personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.
  • Sale of Business: We may transfer any information we have about you as an asset in connection with a proposed or completed merger, acquisition or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Transdev or as part of a corporate reorganization or other change in corporate control.

INFORMATION ABOUT OUR WEBSITE

  • Visiting our Website: In general, you can visit our Website without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity and to monitor and improve our Website.
  • Cookies: Our Website uses a technology called “cookies”. A cookie is a tiny element of data that our Website sends to a user’s browser, which may then be stored on the user’s hard drive so that we can recognize the user’s computer or device when they return. Cookies may provide us and our service providers with information that we will use to personalize our Website in accordance with a user’s preferences. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the Website features.
  • Analytics: We may use a third party such as Google Analytics to help us gather and analyze information about the areas visited on the Website (such as the pages most read, time spent, search terms and other engagement data) in order to evaluate and improve the user experience and the Website. For more information or to opt-out using the Google Analytics opt-out browser add-on, see “How Google uses data when you use our partners’ sites or apps” and “Google Analytics and Privacy”.
  • Third Party Links: Our Website may contain links to other websites that Transdev does not own or operate. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat personal information. We encourage you to read the privacy policy of every website you visit.

SAFEGUARDS AND RETENTION

We have implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfill their job requirements.

We have record retention processes designed to retain personal information for no longer than necessary for the purposes set out herein or as otherwise required to meet legal or business requirements.

YOUR CHOICES

As indicated above, if you have signed-up to receive our email communications, you can unsubscribe any time by clicking the “unsubscribe” link included at the bottom of the newsletter. Alternatively, you can opt-out of receiving our marketing communications by contacting us at the contact information under “Contact Us” below.

ACCESS TO INFORMATION

Subject to limited exceptions under applicable law, you have the right to access, update and correct inaccuracies in your personal information in our custody and control. You may request access, updating and corrections of inaccuracies in your personal information in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purpose of verifying the identity of the individual seeking access to his or her personal information records.

UPDATES TO THE PRIVACY POLICY

We may update this privacy policy periodically to reflect changes to our privacy practices. We encourage you to periodically review this page to ensure you are familiar with those changes. We will indicate at the top of this privacy policy when it was most recently updated.

CONTACT US

If you have any questions or comments about this privacy policy or the manner in which we or our service providers treat your personal information, or to request access to your personal information in our records, please contact our Privacy Officer: Sebastien.Boudrias@transdev.com, 1 (514) 444-3344.

Last Updated: April 7, 2019